Reference

How warga188 Protects Your Personal Data

Your personal data — from account registration details to transaction records processed via DANA, OVO, GoPay and QRIS — is handled under a clear, documented policy that tells…

No data sold to third partiesDANA, OVO, GoPay & QRIS transactions securedAccount data encrypted at restRetention periods clearly definedData access requests honoured within 7 days

Explore the Lobby Read FAQ

What Data We Collect and Why

warga188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with warga188, we collect the information needed to verify your identity, process withdrawals, and keep your account secure — this includes your name, email address, phone number, and the payment method you use (DANA, OVO, GoPay or QRIS). We also log

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device identifiers and session data to detect unauthorised access attempts. We do not collect more than is necessary for these purposes. Data collected during payment processing is handled in accordance with the requirements of each payment rail. Eligibility to use certain account features depends on local
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law, and our data practices align with those regional obligations. Players in Denpasar and across Indonesia can review collected data at any time by contacting our support team through the verified channels listed on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

DATA HANDLING PRACTICES

Six Ways We Handle Your Data Responsibly

We have structured our data practices around six concrete commitments — from the moment you register to the point you request account closure.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256 at rest.

Cookie Consent and Control

We use functional, analytics and session cookies. A consent banner appears on your first visit, and you can adjust cookie…

Retention Schedule

Account data is retained for as long as your account remains active, plus a period required for financial audit purposes…

Third-Party Data Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), identity verification partners, and fraud-prevention services — all…

Account Security Monitoring

Automated monitoring flags unusual login attempts, such as access from a new device or a location inconsistent with your history.

Data Access and Correction Requests

You can request a full export of the personal data we hold, ask us to correct inaccurate records, or request…

Privacy Policy Questions Answered

The questions below cover the data rights and account privacy topics we hear most often. If your question is not listed here, our 24/7 live chat team can walk you through any specific data concern tied to your account.

We collect your name, email address, phone number, date of birth, and the payment method you link — such as DANA or OVO. We also log your IP address and device type at login to help detect unauthorised access to your account.

We share data only with the payment processors you use (DANA, OVO, GoPay, QRIS), our identity verification partner, and our fraud-detection service. Each of these partners operates under a signed data processing agreement and may not use your data for their own marketing.

After account closure, we retain transaction and identity records for the period required for financial auditing of QRIS and GoPay transactions, after which all personal data is securely deleted from active systems and backup storage.

Yes. Send a data export request via live chat or the privacy desk email shown in your account settings. We will prepare and deliver a structured export of your personal data within 7 calendar days of verifying your identity.

You can update your communication preferences directly inside your account settings panel — look under Notifications. Alternatively, every marketing email we send includes an unsubscribe link at the bottom that removes you from that list immediately.

We use three cookie categories: session cookies required for account login, analytics cookies that measure page performance, and preference cookies that remember your display settings. You can disable analytics and preference cookies at any time through the cookie settings panel in the footer.

Contact our privacy desk by email or through 24/7 live chat with a description of your concern. We acknowledge all data complaints within 48 hours and aim to resolve them within 14 calendar days, keeping you updated throughout the process.

How warga188 Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Handle Your Data Responsibly

Encryption at Rest and in Transit

Cookie Consent and Control

Retention Schedule

Third-Party Data Sharing

Account Security Monitoring

Data Access and Correction Requests

Privacy Policy Questions Answered

01 What personal data does warga188 collect when I register?

02 Does warga188 share my data with other companies?

03 How long does warga188 keep my account data after I close my account?

04 Can I request a copy of the data warga188 holds about me?

05 How do I opt out of marketing emails from warga188?

06 What cookies does warga188 use and can I disable them?

07 Who should I contact if I believe my data has been mishandled?

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